Digital Government Maturity Assessment Toolkit

Background:

Digital government maturity is defined as the level to which a public sector organization uses data effectively to deliver services and manage operations. The Gartner Group (see https://www.gartner.com/smarterwithgartner/5-levels-of-digital-government-maturity/) identifies five levels of digital government maturity, ranging from Level 1, E-Government (basic services are provided online) to Level 5, Smart (digital innovation is embedded deeply across the entire government). To improve their digital maturity, government entities need to know the current level of their readiness, and have a clear understanding of areas in which they need to improve. Unfortunately, current tools for assessing digital government maturity, such as Survey Monkey, are limited in scope and flexibility.

Technology Overview:

This robust and flexible toolkit enables public service groups to evaluate their digital maturity and organizational readiness to implement required measures. Unlike other assessment tools, this toolkit is empirically grounded, enabler based, and operates equally efficiently on both the national and sub-national levels. The resulting assessment is more thorough and provides more data collection and analysis than any existing tool. This data allows groups to develop strategies and actions plans to provide public services through their digital platforms.

Advantages

• Flexible: This toolkit can assess organizations on both the national and sub-national levels.
• Robust: The toolkit delivers more thorough data than other tools, and also provides more data analysis.
• Accurate results: The toolkit is empirically grounded and enabler based, ensuring data is accurate and relevant.

Applications:

The primary application is performing digital maturity assessments for governmental entities on all levels. It may be possible to adapt this toolkit for performing digital maturity assessment for the private sector.

Intellectual Property Summary:

This technology is copyrighted by the University at Albany.

Stage of Development:

TRL 4 – Technology validated in lab. 

Licensing Status:

The toolkit is available for  licensing and co-development opportunities.

Licensing Potential:

This toolkit could be of value to literally any government in the world. It would also be of potential interest to any entity within these governments.